Raise a ticket

FAQs

Serial Number Location

Meet the team

Get in touch

How can we help?

Customer services

Delivery & Order Update

Ticket / Live Chat

Repairs & Warranty

Ticket / Live Chat

FAQs

View FAQs

Get in touch

Get support via live chat, phone or email.

Live chat is the quickest way of contacting us with a 30 second response time (working times Mon-Fri 8.30am-5pm). You can also email us via customerservice@paritymedical.com or phone via +44 (0)151 343 0500 (option 2).

You may find a solution below!

Frequently Asked Questions

If you are enquiring within office hours we would recommend popping onto live chat as we can triage the issue on there or phone us directly. Outside of office hours email is best as we can pick that up, or if you leave a message on live chat we will pick it up at the earliest opportunity.

If you notice any damage to the mains cable or plug (i.e. breaks in the cable or bent pins in the plug) the device must be removed from service immediately. Then please raise a ticket or pop onto live chat and we will assist you. 

Parity Medical is located in the UK on the Wirral.

You can check by asking our team on live chat or raising a ticket. If it is a cart you can locate the serial number by following the guide here.
If you want to activate the NumLock on the Parity Medical IP65 keyboard, please see our quick guide here – IP65 Keyboard – Turning NumLock On

If you have dropped a battery, please immediately take it out of service and contact our team via live chat, a ticket, email or phone. 

Yes! We are on the NHS Framework for IT Hardware and Services (Link 3) which is free to access and has a direct award option. It has been developed by two NHS organisations – NHS Shared Business Services (NHS SBS) and North of England Commercial Procurement Collaborative (NOE CPC). The HSC/Northern Ireland can also access this framework.

NHS SBS Reference – SBS 10044

NOE CPC Reference – NOEJ.0380.0 / 2020/S 182-440755

All our prices are sent out via email, and you can request pricing through live chat/phone/email.

Yes, we do free trials of any solution you require – please request it via live chat, email, webform or phone.

For some products, such as our carts, we have specification sheets on the product pages. For other products you can request them via live chat/phone/email/webform.

How to find your cart's serial number

What do others say?

We’re biased – hear from our amazing customers about us.

"Resolution was thorough and efficient"
"Resolution was thorough and efficient"Central and North West London NHS Foundation Trust
"Feedback is entirely positive from my part. Once we had clarified background with Graham earlier this week, time for visit of engineer was quick and the diagnosis of the problem and its resolution was thorough and efficient."
"Professional, helpful and polite as always"
"Professional, helpful and polite as always"Birmingham Women's and Children's
"Very satisfied with the work your engineer carried out on Tuesday. Professional, helpful and polite as always. Also, you always keep us well informed by email, which is always useful, so we know when to expect the engineers and any changes in plans."
"The installation was smooth"
"The installation was smooth"Darent Valley Hospital
"Thank you to everyone involved in this project, the installation was smooth (thanks to Bill, Allan, and Tony).  Everyone who is using this in the theatres is happy with the computer screen and layout. well done team"
"Nothing was too much trouble for them"
"Nothing was too much trouble for them" North Tees and Hartlepool NHS Foundation Trust
"The workstations are all installed and look fab. I just wanted to send my compliments about the two men (Aaron and Tony) who installed them. They were very good, really lovely and polite and so accommodating. Nothing was too much trouble for them and we are all really happy with the service they delivered."

Meet the team!

Here to help you with any support assistance!

We are based on the Wirral and provide solutions for the whole of the UK and Ireland.

Our head office on the Wirral houses our entire operation, including customer services. Here, our solutions are designed, assembled, and quality checked before being shipped to one of our many healthcare providers across the UK and Ireland. We’re one big team, made up of smaller teams all working together to best support our amazing customers.